When you decide to purchase Tricho Genesis or related products, your order will be automatically shipped after you have completed the order form and your payment has been successfully confirmed.
Within no more than 60 hours, you will receive an email containing your shipping tracking ID and a personalized tracking link that allows you to monitor your shipment at any time.
Once you receive this email, you can rest assured knowing that your order is on its way and will be delivered to the address you provided as quickly as possible through our trusted shipping partners.
We are committed to delivering only premium-quality products, as your satisfaction and trust are at the core of our business. If at any time you have questions regarding your order, please contact us via email at support@trichogenesis.com.
Delivery Address | Shipping Fee | Shipping Time |
United States | FREE | 5–12 working days |
Canada | $15.95 | 10–15 working days |
UK and Ireland | $15.95 | 10–15 working days |
Australia and New Zealand | $15.95 | 10–15 working days |
We treat every order with the utmost care and work to ensure shipments are dispatched as quickly as possible.
However, from time to time, delays may occur due to customs processing, carrier delays, or international shipping conditions that are beyond our control.
Should any international shipping delays occur, we appreciate your patience and understanding. Any applicable warranty period begins from the date of confirmed delivery.
We can deliver your products to any valid physical address, including your home, workplace, or another preferred delivery location.
Yes. During checkout, you may enter a billing address that is different from your shipping address.
Most domestic orders arrive within 5–12 working days after the order has been processed.
International delivery times vary depending on location and customs processing.
Shipping is FREE within the United States.
International shipping fees apply based on destination.
Yes. Within 60 hours of placing your order, you will receive an email containing:
You may check your order status at any time using the provided link.
Please contact us immediately at support@trichogenesis.com.
If your order has not yet shipped, we will do our best to update the address before dispatch.
Our support team is here to help.
For any questions regarding your product, order, or shipping status, please contact:
Email Support:
support@trichogenesis.com
support@trichogenesis.com
Every email is managed by our customer support team, and we aim to respond as quickly as possible.