Refund Policy

Last updated: 28 February 2026

Thank you for shopping at Tricho Genesis.

If, for any reason, You are not completely satisfied with a purchase, We invite you to review our policy on refunds and returns.

The following terms are applicable for any product or service that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to WESTHOME HOLDINGS LTD, located at 128 City Road, London, United Kingdom, EC1V 2NX.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 60 days without giving any reason for doing so.

The deadline for cancelling an Order is 60 days from the date on which You received the Goods or Service.

Explodely.com is the trusted payment gateway for Tricho Genesis.

You can request a refund:

  • Via email: support@trichogenesis.com
  • By phone number: +1 (833) EXP-LDLY or +1 (833) 397-5359

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased within the last 60 days

Contact Us

If you have any questions about our Goods, please contact us:

  • By email: support@trichogenesis.com
  • By phone number: [+1 510-335-3319]